Particularly:
“…to win enough of the time to be considered successful, you have to both care a great deal about it and also not care about it at all.” (269)

And:
“Pat M. encourages newer staff to think of residents they’d like to bludgeon to death as valuable teachers of patience, tolerance, self-discipline, restraint.” (270)

I also couldn’t help but notice the dark humor (for lack of better description) of this:
“No microwave popcorn for Orin, even then.” (298)

As always, thanks for the useful notes and summer-y!